<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer a 1-year warranty during which time we will replace any parts that are broken upon arrival, have manufacturing defects, or do not arrive as advertised. Please note any markings or damages inflicted after delivery are not covered under warranty.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our products are tested for durability with the components that they are sold with. Please note using legs, hardware or any other components not sold with your order will void your piece from being covered under warranty.<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For concerns regarding transit damage, please <a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> within 7 days of full delivery date so we are able to file a claim with FedEx. Any transit damages reported after this timeframe will not be covered under warranty.

Warranty

Return & Exchange

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can cancel your order for up to 7 days after it&#x2019;s placed. After this, we are unable to accommodate changes or cancellations, and your order will be treated as a return.<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">A note about cancellations and promotions -&#xA0;On occasion we will run promotions or discounts for orders placed within certain time windows. We understand that placing an order shortly before a promotion period will result in wanting the same discounts. We are not able to retroactively apply promotional discounts after an order is placed. If you choose to cancel your order so you can replace it (and are still within the cancellation window), a 10% of retail cancellation fee will be deducted from your refund and your lead time will be reset. We are a made-to-order business model, with a small team of 10, and cancellations to replace the order result in extensive production queue reorganization, in order to accommodate these an additional fee is necessary.&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To see if you can cancel your order you can contact us <a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>.

Cancellation

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">On occasion, we run discounts and promotions which will be advertised on our website, via our email newsletter, and our social media outlets. Please note that these discounts and promotions are only valid for the promotional period advertised, and we are not able to retroactively refund an already placed order, or extend the window. Discounts and promotions cannot be stacked in a single order with no exceptions.<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Unfortunately, every now and then one of our discounts will be leaked without our permission through online coupon sites. We are not responsible for accommodating or honoring any discounts that are not currently active and advertised through one of our official Sabai Design channels.&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you ever have questions about our upcoming or current promotions or discounts, please reach out to us <a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>.

Discounts & Promotions

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can change your order up to 7 days after it is placed. After this, it will be shipped and treated as a return or exchange.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Note - out of fairness to other customers any change in upholstery (fabric changes, cushion style changes, etc.) will reset your lead time in the production queue.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We ship all orders to the shipping address provided at checkout. If you need to make a change to your shipping address please <a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">email us</a> to see if we&#x2019;re able to update it. Any changes to the shipping address must be confirmed and changed through us and we are not responsible for misdeliveries that were not updated and confirmed by us directly (i.e. calling FedEx to reroute boxes after they have shipped).<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To see if you can still change your order,&#xA0;<a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a>&#xA0;with full details on the change you wish to look into.

Order Changes

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to put your order on hold so it doesn&#x2019;t ship out before a certain date, we can do that for you! Please let us know within 3 days of placing your order, otherwise, we will need to ship it out when it&#x2019;s ready and at its normal lead time.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that an order hold release date is not a guaranteed shipping date. If you wish to hold your order, we can only confirm that it will not ship before a certain date, we cannot schedule a ship date, so your order will ship as soon as it&#x2019;s ready after the hold date requested.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that we are unable to accommodate early hold releases or extensions, any holds placed cannot be edited or adjusted and will need to ship out as soon as they&apos;re ready, after the hold date requested.&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you need to put a hold on your order, please&#xA0;<a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> with the hold date you would like to request.

Order Holds

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.3125rem; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Reach out to customer@sabai.design or contact us&#xA0;<a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>&#xA0;for any concerns regarding an order and our support team will be happy to assist. Please provide as many details and photos as possible!&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For concerns regarding delivery or shipping damages please photograph all packaging in its state of arrival and send to <a href="mailto:customer@sabai.design">customer@sabai.design</a>.&#xA0;Please note that we are not responsible for issues related to deliveries being left unattended, such as stolen boxes or weather damages. *A note on our vacuum bag - please take care when using our vacuum seal bag and ensure the area is clear of sharp objects as it can be punctured. We offer replacements for defects with this item if reported within 5 days of delivery.&#xA0;<p style="box-sizing: border-box; margin: 1.3125rem 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">-For our dog beds, we offer replacements for defects or damages upon arrival if reported within 5 days of delivery.&#xA0;<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For concerns regarding stolen packages, please file a police report and open a case with FedEx, then&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a><span id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and our customer support team will reply with next steps.<p style="box-sizing: border-box; margin: 0px; padding: 0px; -webkit-tap-highlight-color: rgba(255, 255, 255, 0); color: rgb(55, 55, 55); font-family: HWTopolTrial, monospace; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> For concerns regarding delivery after your order is shipped, please reach out to <a data-fr-linked="true" href="mailto:customer@sabai.design">customer@sabai.design</a> or contact us&#xA0;<a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>. If you are in need of an address change, we may be able to reroute your packages, please note that this is not always possible and we are only responsible for shipping to the address provided at checkout or if updated through our customer support within 7 days of purchase.&#xA0;After 3 days from purchase, we are unable to change the shipping date or place any holds. If your order has shipped and you are not going to be home for delivery, you can place a vacation hold with FedEx. This is not something that we&#x2019;re able to do for you, and we are not responsible for any missed priorities with FedEx (for example, they deliver on a different day than you requested). Head&#xA0;<a href="https://www.fedex.com/en-us/delivery-manager/vacation-hold.html" rel="noopener noreferrer" target="_blank">here</a>&#xA0;to set up an account and place a vacation hold on your address.

Order Policies