Order ChangesUpdated 7 days ago

We can change your order up to 7 days after it is placed. After this, we are usually unable to accommodate changes, and your order will be treated as a return.

While we usually require changes to be made within 7 days of your order being placed, we may be able to accommodate requests beyond this timeframe. This is dependent on the production status, as all of our pieces are custom-made to order. If a change can be accommodated after 7 days, a 5% change fee based on the full retail price (before any discounts) will be applicable.

*Note - out of fairness to other customers, any change in upholstery (fabric changes, cushion style changes, etc.) will also reset your lead time in the production queue. 

We ship all orders to the shipping address provided at checkout. If you need to make a change to your shipping address please email us to see if we’re able to update it. Any changes to the shipping address must be confirmed and changed through us and we are not responsible for misdeliveries that were not updated and confirmed by us directly (i.e. calling FedEx to reroute boxes after they have shipped).

To see if you can still change your order, contact us with full details on the change you wish to look into.