Order ConcernsUpdated 8 months ago

Reach out to [email protected] or contact us here for any concerns regarding an order and our support team will be happy to assist. Please provide as many details and photos as possible! 

For concerns regarding delivery or shipping damages please photograph all packaging in its state of arrival and send to [email protected]. Please note that we are not responsible for issues related to deliveries being left unattended, such as stolen boxes or weather damages. *A note on our vacuum bag - please take care when using our vacuum seal bag and ensure the area is clear of sharp objects as it can be punctured. We offer replacements for defects with this item if reported within 5 days of delivery. 

-For our dog beds, we offer replacements for defects or damages upon arrival if reported within 5 days of delivery. 

For concerns regarding stolen packages, please file a police report and open a case with FedEx, then contact us and our customer support team will reply with next steps.

For concerns regarding delivery after your order is shipped, please reach out to [email protected] or contact us here. If you are in need of an address change, we may be able to reroute your packages, please note that this is not always possible and we are only responsible for shipping to the address provided at checkout or if updated through our customer support within 7 days of purchase. 

After 3 days from purchase, we are unable to change the shipping date or place any holds. If your order has shipped and you are not going to be home for delivery, you can place a vacation hold with FedEx. This is not something that we’re able to do for you, and we are not responsible for any missed priorities with FedEx (for example, they deliver on a different day than you requested). Head here to set up an account and place a vacation hold on your address.