Shipping EstimatesUpdated 15 hours ago
Shipping Information
After your furniture has finished production (see here for information about our lead times) we will ship it to you in flat-packed boxes.
We ship most orders via Metropolitan Warehouse & Delivery to the address provided at checkout. Please note some apartment buildings or homes have strict rules surrounding large deliveries, so we recommend contacting your apartment building if applicable to see if rules apply.
For orders shipping via FedEx, we are not able to leave any special intructions or schedule a specific delivery date, and we also do not require signature for delivery. If you get your tracking and will not be home for delivery, we recommend setting up a vacation hold with FedEx here. This is not something that we're able to do for you, and we are not able to assist with any missed priorities (example: they deliver on a different day than requested). *If your order is being shipped with Metropolitan Warehouse & Delivery please reach out to our support team.
If your order has shipped and the address needs to be changed, please email us at [email protected] with URGENT-WRONG ADDRESS in the subject line and our team will do our best to reroute the boxes. Please note that we are only responsible for shipping to the address provided at checkout unless the address is changed and confirmed with our support team prior to shipping.
Delivery Timeline & Tracking
U.S.
When shipped via FedEx, it takes about 1-4 days to reach East Coast locations, 2-4 days for Central US locations, 4-5 days to reach West Coast locations, and 3-7 days to reach locations in Hawaii and Alaska. When shipped via Metropolitan Warehouse & Delivery, it takes about 4-12 days to reach East Coast, West Coast locations, and Central US Locations.
Canada
Orders take 5-8 days to be delivered via FedEx.
Please note that transit times may vary by destination and may be longer for remote areas.
Tracking
Most furniture ships in multiple boxes. While we do ship everything together, on occasion, the carrier will split up the boxes resulting in the items arriving on different days. With FedEx, when viewing your tracking link, you can scroll down to see the tracking and status for each box individually.
If a package has not shown movement for 7 full days, please contact us confirming which box you are missing so we can file a lost package claim.
Learn more about available shipping upgrades here- https://sabai-design.gorgias.help/en-US/white-glove-assembly-978453