Shipping EstimatesUpdated a month ago
Shipping Information
After your furniture has finished production (see here for information about our lead times) we will ship it to you in flat-packed boxes.
We ship most orders via FedEx home delivery to the address provided at checkout. FedEx will deliver the boxes where they normally leave boxes at your residence. Please note some apartment buildings or homes have strict rules surrounding large deliveries, so we recommend contacting your apartment building if applicable to see if rules apply.
*Note: We ship White Glove Assembly orders and some regular orders via Valley Companies, a family run business that's been around for 95 years. Please reach out to our support team if you have any delivery questions about an order shipping via Valley Companies.
We are not able to leave special instructions for FedEx, nor can we schedule a specific delivery date, we also do not require signature for delivery. If you get your tracking and will not be home for delivery, we recommend setting up a vacation hold with FedEx here. This is not something that we're able to do for you, and we are not able to assist with any missed priorities (example: they deliver on a different day than requested). *If your order is being shipped with Valley Companies please reach out to our support team.
If your order has shipped and the address needs to be changed, please email us at customer@sabai.design with URGENT-WRONG ADDRESS in the subject line and our team will do our best to reroute the boxes. Please note that we are only responsible for shipping to the address provided at checkout unless the address is changed and confirmed with our support team prior to shipping.
Delivery Timeline & Tracking
U.S.
When shipped via FedEx, it takes about 1-4 days to reach East Coast locations, 2-4 days for Central US locations, 4-5 days to reach West Coast locations, and 3-7 days to reach locations in Hawaii and Alaska. When shipped via Valley Companies, it takes about 6-12 days to reach East Coast and West Coast locations, and about 6-8 days for Central US Locations.
Canada
Orders take 5-8 days to ship via FedEx.
Tracking
Most furniture ships in multiple boxes. While we do ship everything together, on occasion, the carrier will split up the boxes resulting in the items arriving on different days. With FedEx, when viewing your tracking link, you can scroll down to see the tracking and status for each box individually.
If a package has not shown movement for 7 full days, please contact us confirming which box you are missing so we can file a lost package claim.
Learn more about available shipping upgrades here- https://sabai-design.gorgias.help/en-US/white-glove-assembly-978453