Returns, Exchanges & Buybacks (How To)Updated 8 days ago
At Sabai Design, we encourage our customers to measure twice, buy once, in effort to slow down wasteful returns. That said, we understand buying furniture online can be difficult, and while we want all of our customers to enjoy their Sabai, we know not everything is a perfect match. If you would like to get started on the return process, our team is here to help you every step of the way!
We have a 100% made-to-order business model, promoting slower consumption and less waste, which is why we try to resell all returns through our Open Box Program, reducing touch points and emissions with the goal of shipping from customer to customer, before going to a third party returns center. Below is more information on our policy and process, please reach out with any questions.
You can view our full return policy here and you can start a return by filling out this form.
Return Process
Though we never like to hear that one of our products isn't working out, we understand not everything can be a perfect match. We accept returns within 30-days of delivery (not unboxing), and our customer support team is here to help you with every step of the process.
Once you fill out a return form, our team will reach out with a few more questions and bits of confirmation. Once we have your reply, we will officially start the process and post your return for resale.
If we do not have a buyer within five business days, the return will go to our third-party returns partner. Our team will send packaging if you need it, instructions on how to pack, and grab photos to confirm everything is ready for pick up.
We will then schedule a pick-up for FedEx to come take the boxes, and once everything is delivered to its new home and inspected for quality assurance, we will process your refund. Refunds take 5-7 business days to be credited to the original form of payment.
Exchange Process
Currently, we do not offer exchanges. If you would like to exchange for another piece, we will help you through a normal return process and you may buy the new piece you would like at your earliest convenience.
Buybacks
Part of our core mission of sustainability is ensuring that our pieces do not end up in landfills. For this reason, we offer our Buyback Program.
If you have a Sabai Design piece that is outside of our 30-Day return window, that you would like to find a new home for, we've got you. We offer buybacks for older pieces of our furniture with a similar process to our Open Box returns.
Start by filling out a buyback form here. Our customer support team will reply with a few more questions and bits of confirmation.
We will start by posting your piece for resale, discounting it at up to 50% off the retail price you paid. Once sold, we will finalize the buyback in three easy steps.
1. We would ship you boxes to disassemble and pack up the piece.
2. We'd send shipping labels and schedule a FedEx Pickup to ship the sofa to the new customer.
3. Once it is delivered to its new home, we will pay you the percentage of the sale price by check or gift card. For our internal process (no time restraints) we can offer 20% of the resale price if you'd like a check, or 30% if you'd like a gift card. If you would like the piece off your hands before we can find a buyer (sent to our third party), we can offer 15% of the resale price for a check and 25% for a gift card. *Please note, if the piece is sent to our third-party and has any excessive staining or pet hair, it will be donated and no check/payout will be received.
*Note that we cannot accept buybacks from orders #4158 or earlier, that use our tooless assembly.
Buybacks are subject to denial based on the condition at our sole discretion.