At Sabai Design, we encourage our customers to measure twice, buy once, in effort to slow down wasteful returns. That said, we understand buying furniture online can be difficult, and while we want all of our customers to enjoy their Sabai, we know n

At Sabai Design, we encourage our customers to measure twice, buy once, in effort to slow down wasteful returns. That said, we understand buying furniture online can be difficult, and while we want all of our customers to enjoy their Sabai, we know not everything is a perfect match. If you would like to get started on the return process, our team is here to help you every step of the way! We have a 100% made-to-order business model, promoting slower consumption and less waste, which is why we try to resell all returns through our Open Box Program, reducing touch points and emissions with the goal of shipping from customer to customer, before going to a third party returns center. Below is more information on our policy and process, please reach out with any questions. &#xA0;<span style="color: rgb(55, 55, 55); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can view our full return policy&#xA0;<span id="isPasted" style="color: rgb(44, 130, 201); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://sabai-design.gorgias.help/en-US/return-&amp;-exchange-305021" rel="noopener noreferrer" target="_blank">here</a>&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">and you can start a return by filling out<span id="isPasted" style="color: rgb(44, 130, 201); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;<a href="https://sabai.design/pages/returns" rel="noopener noreferrer" target="_blank">this form</a>.<h2 id="return-process">Return Process</h2>Though we never like to hear that one of our products isn&apos;t working out, we understand not everything can be a perfect match. We accept returns within 30-days of delivery (not unboxing), and our customer support team is here to help you with every step of the process.Once you fill out a <a href="https://sabai.design/pages/returns" rel="noopener noreferrer" target="_blank">return form</a>, our team will reach out with a few more questions and bits of confirmation. Once we have your reply, we will officially start the process and post your return for resale.&#xA0;If we do not have a buyer within five business days, the return will go to our third-party returns partner. Our team will send packaging if you need it, instructions on how to pack, and grab photos to confirm everything is ready for pick up.&#xA0;We will then schedule a pick-up for FedEx to come take the boxes, and once everything is delivered to its new home and inspected for quality assurance, we will process your refund. Refunds take 5-7 business days to be credited to the original form of payment.&#xA0;<h2 id="exchange-process">Exchange Process</h2>In order to prevent buying something that you&apos;re not completely happy with, we recommend checking out our article on Creating Your Seating Piece. It is crucial to properly measure your space and get swatches before deciding on a size and fabric. As always feel free to <a href="https://sabai-design.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">reach out</a> to our team if you have questions. To start an exchange, fill out a form <a href="https://sabai.design/pages/returns" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;After filling out one of our return forms, our customer support team will respond with next steps. If you are exchanging for a larger piece, we will send you an invoice for the difference, plus our 10% exchange fee, plus shipping and taxes that will be calculated at check out. If you&apos;re exchanging for a smaller piece, we will refund the difference, minus our 10% exchange fee, shipping costs for the new piece and taxes. Please note if you need new packaging sent to you to box up your piece, a 5% packaging fee will be added to the processing fee.&#xA0;Once the invoice is paid or refunded, the new piece will be put into production and take the current lead time to be made. We will not ship your exchange piece until your original piece has been returned and inspected for quality control, no exceptions.During the production of your new piece, our team will work on reselling the furniture you are exchanging. Once we have a buyer, we will send you packaging instructions and grab some photos to confirm everything is ready for pickup.&#xA0;We will schedule a pick-up to take away your current furniture and once your new furniture arrives, the exchange will be finalized.&#xA0;<h2 id="buybacks">Buybacks</h2>Part of our core mission of sustainability is ensuring that our pieces do not end up in landfills. For this reason, we offer our Buyback Program.&#xA0;If you have a Sabai Design piece that is outside of our 30-Day return window, that you would like to find a new home for, we&apos;ve got you. We offer buybacks for older pieces of our furniture with a similar process to our Open Box returns.&#xA0;Start by filling out a buyback form <a href="https://sabai.design/pages/buyback" rel="noopener noreferrer" target="_blank">here</a>. Our customer support team will reply with a few more questions and bits of confirmation.&#xA0;We will start by posting your piece for resale, discounting it at up to 50% off the retail price you paid. Once sold, we will finalize the buyback in three easy steps.1. We would ship you boxes to disassemble and pack up the piece.2. We&apos;d send shipping labels and schedule a Fedex Pickup to ship the sofa to the new customer.3. Once it is delivered to it&apos;s new home, we will pay you the percentage of the sale price by check or gift card. For our internal process (no time restraints) we can offer 20% of the resale price if you&apos;d like a check, or 30% if you&apos;d like a gift card. If you would like the piece off your hands before we can find a buyer (sent to our third party), we can offer 15% of the resale price for a check and 25% for a gift card.&#xA0;*Note that we cannot accept buybacks from orders #4158 or earlier, that use our tooless assembly.&#xA0;Buybacks are subject to denial based on the condition at our sole discretion.

Returns, Exchanges & Buybacks (How To)

Our Open Box and Sabai Revive programs are great for customers looking to be even more sustainable, at a discounted price. The items in our Open Box and Revive programs are Sabai Design pieces of furniture that either weren't the perfect fit for a cu

Our Open Box and Sabai Revive programs are great for customers looking to be even more sustainable, at a discounted price. The items in our Open Box and Revive programs are Sabai Design pieces of furniture that either weren&apos;t the perfect fit for a customer or no longer meet the customer&apos;s needs. Save big on unused, gently used or secondhand pieces while also helping prevent furniture waste!You can sign up to be notified about available pieces <a href="https://4hvovm0ewgb.typeform.com/to/QzTdtdQH" rel="noopener noreferrer" target="_blank">here</a> and you can see available pieces through our third party, Rush Recommerce, <a href="https://sabai.rushrecommerce.com/?utm_source=partners&amp;utm_medium=sabai" rel="noopener noreferrer" target="_blank">here</a>. Please reach out to Rush Recommerce directly for help with items posted and purchased through them.*Note: All pieces bought through Open Box and Revive are final sale, and not eligible for returns or exchanges.&#xA0;<h2 id="open-box-vs-revive">Open Box vs. Revive</h2>Our Open Box pieces consist of furniture returns, within our 30-day return window. These are pieces with very little to no use or wear, discounted between 5%-30% off retail.&#xA0;Our Revive pieces are Sabai Furniture being resold after a good period of use. Whether the original customer is moving, or the piece no longer suits their needs, they&apos;ve chosen to keep it out of landfills and resell it through Sabai. These pieces will be resold at up to 50% off retail.&#xA0;After signing up <a href="https://4hvovm0ewgb.typeform.com/to/QzTdtdQH" rel="noopener noreferrer" target="_blank">here</a>, if we get a piece you are interested in through our Open Box/Revive Program, we will reach out to you via email from <a data-fr-linked="true" href="mailto:customer@sabai.design" id="isPasted">customer@sabai.design</a>, and the piece will be sold on a first-come, first-reply basis. If we do not resell the piece within 3 business days, the piece will be sent to our third party for posting and available <a href="https://sabai.rushrecommerce.com/?utm_source=partners&amp;utm_medium=sabai" rel="noopener noreferrer" target="_blank">here</a>. Please also be aware that we do not have flexibility on when the piece will come to you, if you are interested, you must be available along with the returning customer&#x2019;s availability and pick-up requests, and we cannot schedule or postpone delivery dates.&#xA0;

Returns & Sabai Revive

Returns, Exchanges & Buybacks (How To)

Open Box & Sabai Revive